PRIVACY POLICY
DATA PROTECTION
We, Hotel Fiescherblick, operate this website and take the protection of your personal data very seriously. We process your data in accordance with applicable data protection regulations and this privacy policy. We align our data protection practices primarily with Swiss data protection laws, particularly the Federal Data Protection Act (DSG), as well as the European Union’s General Data Protection Regulation (GDPR) when relevant. Please note that we may revise this privacy policy from time to time. Therefore, we recommend that you regularly review this statement. For certain data processing activities, other companies may also be responsible or jointly responsible with us, and in such cases, the information provided by these providers shall apply.
DATA COLLECTION ON OUR WEBSITE
In general, you can use our website without providing personal data. However, if we collect personal data (such as names, addresses, or email addresses), it is always done on a voluntary basis. Please be aware that even with encrypted transmission, the internet cannot guarantee one hundred percent protection against unauthorized third-party access. If you have questions about data protection or wish to exercise your data protection rights, please contact our Data Protection Officer at info@hotel-fiescherblick.ch.
USE OF FACEBOOK PLUGINS (LIKE-BUTTON) AND TWITTER
Neither of these technologies/services is applied on this website.
USE OF GOOGLE ADWORDS, GOOGLE ADSENSE, GOOGLE +1
Neither of these technologies/services is applied on this website.
USE OF GOOGLE ANALYTICS
We use Google Analytics on our website to analyze visitor interactions. This data is primarily collected using cookies. You can disable or delete cookies. Furthermore, you can install a browser add-on to prevent data collection by Google Analytics. However, please note that this add-on only deactivates Google Analytics. If Google Analytics is implemented in apps or websites alongside other Google advertising products such as AdWords, additional advertising IDs may be collected. Users can disable this function in their advertising settings and modify their cookie preferences. Additionally, Google Analytics collects IP addresses based on the internet protocol to ensure service security and provide website owners with insights into the location of their users by country, region, or city, referred to as IP geolocation. On this website, IP addresses collected by Google Analytics are anonymized using IP masking. Nevertheless, website owners may still have access to their users’ IP addresses even if Google Analytics is not used (see the section on server log files). Additionally, such data may be considered personal data when combined with other information.
COOKIES
This website uses cookies in part. Cookies are small text files that are stored on your computer and saved by your browser. We use “session cookies,” which are temporary cookies that remain on your device until you leave the site. You will be asked via a banner on your first visit to the site if you allow cookies. If you change your mind, you can modify and decline your consent to the use of all types of cookies at any time. You can configure your browser to notify you about the setting of cookies, to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to enable the automatic deletion of cookies when you close your browser. Disabling cookies may restrict the functionality of this website.
SERVER LOG FILES
Our server automatically collects information that your browser sends to us, such as browser type, operating system, referrer URL, hostname, and the time of the server request. This information is not personally identifiable and is used for the security of our website. We do not merge this data with other data sources. We reserve the right to review this data subsequently if we become aware of specific indications of unlawful use.
DATA PROCESSING WHEN CONTACTING US
When you contact us through our contact addresses and channels (e.g., by email or phone), your personal data is processed. We process the data you provide to us, such as your name, email address, phone number, and your request. We process this data to address your request (e.g., providing information about our hotel, assisting with contract processing such as booking inquiries, incorporating your feedback into improving our services, etc.). To enable efficient customer data management, data is stored centrally in third-party systems. The data may be used for marketing purposes in accordance with our rights.
DISCLOSURE TO THIRD PARTIES AND THIRD-PARTY ACCESS
We could not provide our services in the desired form without the support of other companies. To utilize the services of these companies, it is necessary to share your personal data with them to some extent. Disclosure is made to selected third-party service providers only to the extent necessary for the optimal provision of our services. Various third-party service providers are explicitly mentioned in this privacy policy. These include:
MEWS.li: For more information about data processing in connection with Hotel Fiescherblick, visit https://app.mews.com/Platform/Document/PrivacyPolicy or email privacy@mews.com.
Simplebooking.it: For more information about data processing in connection with Hotel Fiescherblick, visit https://www.simplebooking.travel/privacy-policy or email info@qnt.it.
RestaurantDiary.com Limited: For more information about data processing in connection with Hotel Fiescherblick, visit https://resdiary.com/privacy-policy-b2b or email dpo@resdiary.com.
The legal basis for these disclosures is the necessity to fulfill a contract under Article 6(1)(b) of the GDPR. Your data may also be disclosed to fulfill the services you have requested, such as to restaurants or providers of other services for which you have made a reservation through us. For these disclosures, the necessity to fulfill a contract under Article 6(1)(b) of the GDPR is the legal basis. For these data processing activities, the third-party service providers are the data controllers under data protection law, not us. It is the responsibility of these third-party service providers to inform you about their own data processing activities, beyond the disclosure of data for service provision, and to comply with data protection laws. Furthermore, data may be disclosed to authorities, legal advisors, or collection agencies, especially if we are legally obligated to do so or if it is necessary to protect our rights, particularly to enforce claims against you.
DATA PROCESSING WHEN USING THE CONTACT FORM
If you contact us through the contact form, the personal data you voluntarily provide to us will be automatically stored. Such personal data provided by you on a voluntary basis will be stored for the purpose of processing or contacting you. There is no disclosure of this personal data to third parties outside the company.
DATA PROCESSING WHEN MAKING A TABLE RESERVATION
To make a table in our restaurant bookable through this website, we use the “Resdiary” tool by RestaurantDiary.com Limited. If you make a table reservation with us online through this website, by phone, or by email, the personal data you provide will be stored in the Resdiary system. Such personal data provided by you on a voluntary basis will be stored for the purpose of processing or contacting you, as well as to enhance the guest experience for future visits. There is no disclosure of this personal data to third parties outside the company.
DATA PROCESSING WHEN RESERVING A HOTEL ROOM
To enable the booking of a room in our hotel via this website, we use the Simplebooking booking engine (a brand of QNT S.r.l.), the Hotel Spider channel manager (a brand of Tourisoft Sàrl), and the MEWS property management system (a brand of Mews System B.V.). If you book a room with us, the personal data you provide will be automatically stored in these systems. Such personal data that you voluntarily provided will be stored for the purpose of processing or contacting you, as well as for enhancing a better guest experience on future visits. To the extent necessary for contract fulfillment, we will also provide the necessary information to potential third-party service providers (e.g., organizers or transport companies).
DATA PROCESSING FOR COMPLIANCE WITH LEGAL REPORTING OBLIGATIONS
Upon arrival at our hotel, we may require the following information from you and your companions, with mandatory information marked with an asterisk (*) in the respective form:
Salutation, first and last name, billing address, date of birth, nationality, identity card or passport, arrival and departure day.
We store this information in the guest registration system (provided by MASCH Software Solutions). The data is collected to fulfill legal reporting obligations, particularly arising from hospitality or police law. To the extent required by applicable regulations, we transmit this information through this system to the competent authority.
DATA RETENTION PERIODS
We only store personal data for as long as necessary to carry out the processing activities described in this privacy policy within the scope of our legitimate interest or to comply with legal obligations. This particularly applies to completed contracts and booking receipts, for which a legal retention obligation of up to 10 years may apply.
ACCESS, DELETION, AND BLOCKING RIGHTS
You have the right to request free information about your stored personal data, its origin and recipient, the purpose of data processing, and the right to correction, blocking, or deletion (right to be forgotten), as well as the right to restrict processing and to object to the granting of consent for the processing of this data at any time.